Troubleshooting Guide: Reported Emails Not Reflecting in Campaign Reporting.

When learners report emails and they do not reflect in the campaign reporting, your system might be blocking external email forwarding because of the auto-forwarding feature. This troubleshooting guide provides step-by-step instructions to address this issue.

PROBLEM: Emails reported by learners are not showing in campaign reporting.

POSSIBLE CAUSE: The system might be blocking external email forwarding due to the auto-forwarding feature.

Troubleshooting steps:

Step 1: Verify Email Delivery

• Forward one of the phishing emails to report@phish.goldphish.com.
• If the email is delivered correctly and is reported, move proceed to step 2.

Step 2: Enable Automatic External Forwarding for Individual Mailboxes

• Log in to Microsoft 365 Defender as a Microsoft 365 administrator 
• Choose Email & collaboration > Policies & rules > Threat policies > Anti-spam policies or head directly to the Anti-spam settings page here: https://security.microsoft.com/antispam.
• If you do not see those options or no policies displayed on that page, the Microsoft 365 user you have used to log in does not have sufficient permissions to make these changes. Make sure you are logging in as an administrator for your account.

Step 3: Click + Create policy and choose Outbound.

Step 4: Give your new outbound spam filter policy a Name and Description.

• Click Next and search to find the user account you want to allow to forward, i.e. the email account that you are forwarding to Goldphish Phish Reporter, which will display under the Users field after you select it.
• Click Next again, scroll down to the Forwarding rules section, and click the dropdown under Automatic forwarding rules.
• Choose On - Forwarding is enabled, then click Next.
• Review the settings on the last screen and click Create to create your new outbound policy for the specified user(s).