Whitelisting in Libraesva
This guide walks you through the steps to ensure system emails are delivered successfully by configuring your Libraesva Email Security Gateway (ESG).
Part 1: Whitelist System emails
Step 1: Log in to Libraesva
- Navigate to your Libraesva ESG admin console.
- Use an account with administrative privileges.
Step 2: Go to Whitelist Configuration
- In the left-hand menu, go to:
- Content Analysis → Whitelist/Blocklist
Step 3: Add a New Whitelist Entry
- Click on "Add New" or the "+" icon.
Step 4: Enter Sender Details
- In the “From Address”/Sender field, enter the following sending domains:
- mail.emailsupport.me
- mail.goldphish.com
- In the “To Address” field, enter your recipient domain (e.g. @yourcompany.com) or leave it as default to include the entire domain.
- Do not tick the “Check Envelope Only” box - leave it unchecked so the system examines both envelope and header data.
Our whitelisting technical information can be found here: Whitelisting Technical Information.
Part 2: Bypass URL Sandboxing for System Training Links
URL sandboxing in Libraesva may sometimes delay or block access to training links. To prevent this, you can add an exception.
Step 1: Go to URL Sandboxing Settings
- Navigate to:
- Content Analysis → Sandbox Filters → URL sand
Step 2: Add a New Exception
- Click “Add New” or the "+" icon.
Step 3: Define the Exception
- Add the following domain to the exception list:
- app.goldphish.com
- Add a short description, e.g. “Exclude training URLs from sandboxing”
Step 4: Save
- Click Save or Apply.
Note: Test Before You Launch
Once whitelisting is completed.
- Run a small test campaign using 2 or 3 admin learners to ensure emails are reaching inboxes before your broader rollout.