Whitelisting in Libraesva

This guide walks you through the steps to ensure system emails are delivered successfully by configuring your Libraesva Email Security Gateway (ESG).

Part 1: Whitelist System emails

Step 1: Log in to Libraesva

• Navigate to your Libraesva ESG admin console.
• Use an account with administrative privileges.

Step 2: Go to Whitelist Configuration

• In the left-hand menu, go to:
• Content Analysis → Whitelist/Blocklist

Step 3: Add a New Whitelist Entry

• Click on "Add New" or the "+" icon.

Step 4: Enter Sender Details

• In the “From Address”/Sender field, enter the following sending domains:

1. mail.emailsupport.me
2. mail.goldphish.com

• In the “To Address” field, enter your recipient domain (e.g. @yourcompany.com) or leave it as default to include the entire domain.
• Do not tick the “Check Envelope Only” box - leave it unchecked so the system examines both envelope and header data.

Part 2: Bypass URL Sandboxing for System Training Links

URL sandboxing in Libraesva may sometimes delay or block access to training links. To prevent this, you can add an exception.

Step 1: Go to URL Sandboxing Settings

• Navigate to:
• Content Analysis → Sandbox Filters → URL sand

Step 2: Add a New Exception

• Click “Add New” or the "+" icon.

Step 3: Define the Exception

• Add the following domain to the exception list:
• app.goldphish.com
• Add a short description, e.g. “Exclude training URLs from sandboxing”

Step 4: Save

• Click Save or Apply.