Troubleshooting Guide: How to Reset Your Password
Forgot your password or having trouble logging in?
Important Security Cooldowns to Know First
- 10-Minute Lockout: Entering an incorrect password 3 times in a row temporarily locks your account for 10 minutes. Please wait out this timer before trying again.
- 30-Minute Reset Limit: You can only request one password reset link every 30 minutes. Requesting multiple links will invalidate previous emails or fail to send a new one.
How to Reset Your Password
Follow these steps to generate a new password and regain access to your account.
- Go to the login page at app.goldphish.com.
- Enter your email address and click Continue with Password.
- Select "Forgot Password?"
- Check your inbox for the password reset email and follow the instructions to reset your password.
Note: If you don’t see the reset email in your inbox, please check your spam/junk folder too.
Didn't get the email?
Wait a full 30 minutes from your last attempt before requesting another link, or contact your admin Manager to verify that your account is active and that your email address has been loaded correctly onto the platform.
Still stuck? Send us a message via the in-app chatbot or drop us an email via support - we're happy to help! 😊