Troubleshooting Guide: How to Reset Your Password

PROBLEM:  Can't log in to the platform because you’ve forgotten your password?

No worries - here’s how to get back in:

  1. Go to the Login Page
  1. Enter Your Details
  • Type in the email address linked to your account and select continue with password to sign in, or
  • Choose to sign in with Microsoft, Google, or Okta (if you’ve set that up).
  1. Click 'Forgot Password?'
  • You’ll find this option just below the login fields.
  1. Follow the Reset Link
  • Follow the instructions in the email to reset your password.

Note:

Password Reset Limit:

  • Users can only request a password reset once every 30 minutes. If someone tries to reset their password again within that time, it won’t work.

Lockout from Incorrect Password Attempts:

  • If a user enters the wrong password 3 times in a row, they will be locked out for 10 minutes - nothing permanent.

That's it! You’re all set to regain access to your account. If you run into any issues, feel free to contact our support team for assistance.

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