Troubleshooting Guide: How to Reset Your Password
PROBLEM: Can't log in to the platform because you’ve forgotten your password?
No worries - here’s how to get back in:
- Go to the Login Page
- Access the platform by going to https://app.goldphish.com
- Enter Your Details
- Type in the email address linked to your account and select continue with password to sign in, or
- Choose to sign in with Microsoft, Google, or Okta (if you’ve set that up).
- Click 'Forgot Password?'
- You’ll find this option just below the login fields.
- Follow the Reset Link
- Follow the instructions in the email to reset your password.
Note:
Password Reset Limit:
- Users can only request a password reset once every 30 minutes. If someone tries to reset their password again within that time, it won’t work.
Lockout from Incorrect Password Attempts:
- If a user enters the wrong password 3 times in a row, they will be locked out for 10 minutes - nothing permanent.
That's it! You’re all set to regain access to your account. If you run into any issues, feel free to contact our support team for assistance.