Troubleshoot Guide - Module Not Tracking Progress

You've partially or fully completed a training module or video but the training dashboard is not reflecting your progress or scoring.

Step 1: Refresh the Dashboard

• Refresh the browser tab displaying the dashboard to make sure it reflects the newest data.

Did that fix the problem?

• The browser may not have auto-refreshed the data on the dashboard after you closed the training module and returned to the dashboard page.

Did that not fix the problem?

• Go to Step 2

Step 2: Look for Duplicated Content

• There is a possibility you have been assigned the module/video for a second/multiple times by your training manager.
• Double-check that the content showing 'no progress' in your dashboard is not a different module to the one you've just completed.

Did that fix the problem?

• If training managers assign the same training content twice/multiple times they will appear in 'My Training' twice/multiple times (with the same thumbnails). .

Did that not fix the problem?

• Go to Step 3

Step 3: Force Refresh

• Close the current tab and open a new browser window.
• Enter https://app.goldphish.com/Identity/Account/Login into the URL bar and press ENTER.
• Perform a force refresh (typically Ctrl + F5 or Cmd + Shift + R).
• Try logging in again.

Did that fix the problem?

• There might have been old data preventing you from loading what is needed to successfully track progress.

Did that not fix the problem?

• Go to Step 4

Step 4: Try an Alternative Browser

• Close the current browser window and open a different browser.
• Enter https://app.goldphish.com/ in the URL bar and press ENTER.
• Log in and check progress.

Did that fix the problem?

• There might be bad data or an extension on your primary browser preventing correct progress data from being displayed. You will need to investigate by clearing all site data (cookies and other site data) on that browser or attempt to find out what extension is preventing tracking.

Did that not fix the problem?

• Go to Step 5

Step 5: Try Using a Different Device

• Try logging in using a different computer or mobile device.
• Alternatively, connect from a different network using another internet connection (e.g., from home if you're at work, or vice versa). If you're on WiFi try connecting to your mobile phone's 5G network.

Did that fix the problem?

• There might be something on your work/home network that is interfering with your connection to the platform. You might need to talk to your IT professional at work/home to ask if they are using an internet proxy to filter web content on your network.

Did that not fix the problem? Please contact our support team for assistance.