Why isn’t my module showing as complete?
Sometimes a learner’s progress may not update due to their browser, cache, device, or internet connection.
Quick fixes you can try:
- Clearing your browser cache and cookies.
- Refreshing the module page or restarting the browser.
- Try a different browser or device if the issue persists.
If that doesn’t resolve the problem, follow the steps in our Troubleshooting Guide: Module Not Tracking Progress
Still having issues? Contact us with the learner’s email address, campaign name, and module, and we’ll manually update their progress.