Troubleshooting Guide: PDF Reports Taking a Long Time to Download

When generating reports for larger campaigns or multiple campaigns at once, longer processing times are expected.

At the moment, the system does not display a progress bar or loading indicator, which can sometimes make it appear as though the process has stalled; however, the report is still generating in the background.

Expected report generation times

• A single PDF report (approx. 600 users): ~55 seconds
• Multiple campaigns: Processing time will vary depending on campaign size, overall data volume, and your internet connection

What should I do while waiting for the report to download?

Please allow the process to complete without interruption. To ensure the report generates successfully:

• Do not refresh the page
• Do not click the download/save button multiple times
• Do not navigate away from the page
• If your browser displays a message such as “This page is taking longer than expected”, select “Wait longer” to allow the process to finish.

Improvements in progress

Yes. We are currently reviewing and redesigning the Report Downloader feature, with improvements expected early next year. This redesign will:

• Improve performance for large and multiple campaign reports.
• Make the process more intuitive, including adding a progress indicator.

Improvements in progress

We’re currently working on a new feature to speed this up and make the experience more intuitive. This update will include:

• Improved performance for large and multi-campaign reports
• A clearer, more intuitive user experience
• A progress indicator so you can see the report status in real time

If you continue to experience issues, please pop us a message via the chatbot or email Support - we’ve got your back!