Can't Login to Platform: Get an 'Invalid Token' Message
NOTE: for security purposes, the initial token/link received in the onboarding email is only valid for 7 days.
A Learner logging in for the first time after this period will receive an 'Invalid token' message on the Welcome page and will need to click on the 'Forgot your password?' link to receive another onboarding email.
When clicking on the '
Set your password' link, Learners will be navigated to the platform Welcome page where they will need to set their password, then click '
Activate'.
Learners will receive immediate confirmation of their Password Reset.
After selecting the 'Click Here to Log In' link, Learners will be navigated to the platform Login page where they will need to enter their email address, their new password, then click 'Log in'.
