Troubleshooting Guide: "Invalid Link" When Logging In
Why am I getting an invalid Link message when trying to log in to the platform for the first time?
Why is this happening?
For security reasons, the initial activation link sent in your welcome/onboarding email is only valid for 7 days. If you attempt to log in for the first time after this period, the link will have expired.
To regain access, you'll need to reset your password to trigger a new onboarding email.
How to Reset Your Password
Follow these steps to generate a new password and regain access to your account.
- Go to the Login Page
- Navigate to app.goldphish.com.
- Enter Your Email
- Type in the email address associated with your account and select Continue with Password.
(If your company uses Single Sign-On, select Microsoft, Google, or Okta instead.)
- Select "Forgot Password?"
- Click the link located directly below the password entry field.
- Check Your Email
- Look for the reset email in your inbox (and check your spam/junk folders). Follow the link inside to set your new password.
Didn't get the email?
Wait a full 30 minutes from your last attempt before requesting another link, or contact your admin Manager to verify that your account is active and that your email address has been loaded correctly onto the platform.
Still stuck? Send us a message via the in-app chatbot or drop us an email via support - we're happy to help! 😊