Troubleshooting Guide: "Invalid Link" When Logging In

PROBLEM: You are trying to log in for the first time, but see an "Invalid Link" or "Failed to Activate Account" message.

Why is this happening?

For security reasons, the initial activation link in your onboarding email is only valid for seven days. If you try to log in for the first time after this period, the link will have expired.

The Solution

To regain access, you'll need to reset your password to trigger a new onboarding email.

How to Reset Your Password

Go to the Sign In Page: Access the app using the URL: https://app.goldphish.com.
Enter Your Details: Type in the email address linked to your account and select Continue.

Note: If your company uses Microsoft, Google, or Okta SSO, you can select the single sign-on option instead.

Click 'Forgot Password?: You’ll find this option just below the login fields.
Follow the Reset Link: Check your inbox for the reset email and follow the instructions to set your new password.

Important Security Limits

Password Reset Limit: You can only request a reset once every 30 minutes. If you request another within this window, a new link will not be sent.
Account Lockout: If you enter the wrong password 3 times in a row, your account will be locked for 10 minutes. This is temporary; you simply need to wait for the time to expire before trying again.

If you run into any issues, reach out to our Support Team via email at support@goldphish.com.🚀🛠️