Troubleshooting Guide: Login Tries Exceeded

This guide explains the two main limits that can stop you from accessing your account and what to do next.

Account Lockout and Reset Limits

1️⃣ Account Lockout from Failed Login Attempts (10-Minute Lockout)

If you enter the wrong password too many times, your account is temporarily locked for a short period to protect your security.

• Cause: Entering the wrong password 3 times in a row.
• Effect: Your account is temporarily locked for 10 minutes.
• Next Step:

1. Wait for the full 10-minute lockout period to expire.
2. Try logging in again.
3. No password reset is necessary unless you've forgotten your password.

2️⃣ Password Reset Request Limit (30-Minute Wait)

If you have requested a password reset recently, there is a waiting period before you can request another one. This is to prevent spamming your email with reset links.

• Limit: You can only request a password reset once every 30 minutes.
• Effect: If you try to request another reset within the 30-minute window, the new link will not be sent.
• Next Step:

1. Check your email (including your spam/junk folder) for the original reset link you requested.
2. Wait for 30 minutes from your last request before trying to generate a new reset link.

What Should I Do Now?