Customer Managers' Guide: How to Order New Licenses

When the 12-month license period ends, it's important to note that the license status for both managers and learners will automatically switch to 'Expired.' This can occur simultaneously for all learners or specific individuals or groups with varying expiration dates. It's essential to recognise that licenses come with a 12-month countdown starting from the moment they're ordered and assigned, not when allocated to a learner. To make the most of your licenses, please ensure they're used within this timeframe.

Watch our Video Tutorial:

Options to Order New Licenses

How to Order Licenses

Option 1: Contact Your Dedicated Account Manager

Company Managers can request license renewal through their dedicated Account Manager.

Option 2: Order from the Licenses Section

Customer Managers can effortlessly order new licenses by following these steps:

Login to your 'Admin Dashboard
Navigate to the 'Licenses' section.
Select the 'Orders' tab.
Click on the 'Request Licenses' tab located at the top right.
Specify the number of licenses needed.
Click 'Save'
Your Account Manager will receive the requested order and assign the requested licenses promptly.

NOTE: Company Managers will receive an automated notification email as soon as their new licenses have been assigned and are ready to be allocated to your new learners.

How to Allocate New Premium Licenses

After 'Premium' licenses have been ordered and assigned to your company, allocating licenses to learners is essential. This allocation process can be managed by the company Manager by adding learners to the platform. Ensure that the total number of licenses ordered aligns with the total number of learners to be added. This verification step helps to avoid any hiccups during the allocation.

How it works:

Import Learners:

Adding new learners to the platform is super easy, and we've got a few options available depending on your preference.

To get started importing your learners follow these easy steps:

Login and access your 'Admin dashboard'
Navigate to the 'Users' section,
Click on the 'Add Users' button located top right corner. Managers will have the choice to:

Once learners have been successfully added, your premium licenses will automatically be allocated to those learners.

For additional details on how to Add Learners. Explore our Customer Managers' Guide: How to Add New Learners.🧐