Admin Managers' Guide: How to Order & Allocate Licences

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In this Article:

Part 1: How to Order New Licences – Requesting more seats via your manager or dashboard

Part 2: How to Allocate Licences – Allocating seats to new or expired users.

Watch our Video Tutorial:

Step 1: How to Order Licences

You have two simple ways to secure additional seats for your team:

Option 1: Contact Your Dedicated Account Manager

Simply reach out to your dedicated Account Manager, and they will process the order for you.

Option 2: Order from Your Licences Section

1. Log in to your Admin Dashboard.
2. Navigate to Licences > Orders tab.
3. Click the Request Licences button (top right).
4. Select your licence type (Premium or Managed).
5. Enter the number of licences required and click Save.

Step 2: How to Allocate Licences

Scenario A: Adding New Learners (Automatic)

When you add brand-new learners to the platform, available licences are automatically assigned to them.

1. Go to Users > click Add Users
2. Choose your method:

• Manual: Add users one at a time
• Import Users: Upload a CSV file
• Sync Users: Connect via Active Directory Integration

3. Once learners are successfully added, the system pulls from your available licence pool automatically.

Scenario 2: Renewing Expired Learners (Manual)

If you have existing learners whose licences have expired:

1. Navigate to the Licence section.
2. Click the Expired Licences tab.
3. Select specific learners or click the Select All checkbox.
4. Click Allocate Licences.

Need Help?

If you run into issues, contact your Account Manager, pop us a message via the chatbot or email Support - we’ve got your back!