Learners haven't received their onboarding email

The 'Resend Email' function found in the 'Users' section under the 'Emails' tab is for resending in bulk to all your Learners.

For resending to only a select Learner or two who haven't received onboarding emails follow these steps:

Make sure the email address used when creating the Learner is correct, this solves the majority of these problems.

Provide the Learner with the following link, it will take them to the platform 'Forgot Password' page.

By entering their email and selecting 'Submit' an automated onboarding email will be resent to their mailbox for them to get started.