Admin Managers' Guide: How to Resend Learner Welcome Emails

System emails are the primary way learners access the platform. Every learner automatically receives a Learner Welcome Email and a Training Campaign Welcome Email as soon as they are assigned their first training campaign.

If learners cannot find these emails, follow the steps below to resend them.

Watch our Video Tutorial:

Option 1: Manual Trigger (For 1-2 Learners)

If most people received their emails, but a few did not, start here to avoid sending unnecessary bulk emails:

• Verify Email Addresses: Double-check for typos or spelling errors in the learner's profile on the platform under the Users Section.
• Check Spam/Junk: Ask the learner to check their junk/spam folder. If it is not there, whitelisting may need to be re-verified by your IT team.
• Manual Trigger (Quickest Fix): Provide the learner with https://app.goldphish.com and tell them to click 'Forgot your password?'. Entering their email address will trigger a fresh onboarding link immediately.

Option 2: Bulk Resend Tool

If you need to resend emails to a larger group, use the History tool in your Admin dashboard:

1. Log in to your Admin Dashboard.
2. Navigate to Settings > System Emails > History.
3. Click the 'Send Emails' button.
4. Choose the Email Type: Select either the "Learner Welcome" or "Training Campaign Welcome" email.
5. Click 'Send Emails'.

If you run into any issues, reach out to our Support Team via email at support@goldphish.com.🚀🛠️