Partner Guide: Managing Customer Licences & Orders

This guide explains how partner licences work, how billing works, and how to view and track customer licence orders from the Partner Dashboard.

In This Guide:

• Licence Types
• How Billing Works
• Managing Licences
• Viewing Customer Orders
• Ordering Licences

Licence Types

NFR Licences

Each partner account includes 10 NFR licences. These can be reused when team members change.

When an NFR user leaves your organisation:

• Remove their Manager privileges, if applicable.
• Delete the user from the platform.
• The NFR licence will then be available to allocate to another team member.

How Billing Works

Goldphish licences are priced per user, per year (USD).

View our current RSP pricing on the Goldphish website

Premium and Managed licences are annual licences paid upfront. There is no monthly charge per licence.

Goldphish invoices partners on the 1st of each month for all new licences assigned to customer companies during the previous month.

One invoice can include multiple customer companies, with the applicable volume pricing and partner discount applied to each order.

All invoices are issued in USD and include a payment link.

Managing  Licences

The Licences section of the Partner Dashboard gives you an overview of your licences and customer orders. It has two main tabs:

1. Licences Tab

An overview of your team's licence pool categorised into Available, Allocated, and Expired.

2. Orders Tab

Use the Orders tab to view and track licence orders. There are three order views:

My Orders:

• Shows orders assigned directly to your Partner Account.
• Your 10 NFR licences for your own internal team

Requested Orders:

• Shows licence requests submitted by your customers.
• When a customer requests additional licences, you'll find the request here so you can review and assign the licences.

Assigned Orders:

• Shows the licence orders that have been assigned across your customer accounts and trials.
• This is the best place to go when you need to do a recon each month to bill customers.

Viewing Customer Orders

Need to check how many licences a customer has received or review their previous orders?

You can do this from Assigned Orders.

To view a customer's orders:

1. Go to Licences in the Partner Dashboard.
2. Select Orders.
3. Select Assigned Orders.
4. Click the Billing Company or Partner and Customer dropdown.
5. Search for the customer's name - for example, SOARAERO.
6. Select the customer.

Narrow the results further using filters such as:

• Assigned Date
• Licence Type

*This is useful when checking a customer's licence history or reconciling their total licence count.

Ordering Licences

If you run into issues, contact your Account Manager, pop us a message via the chatbot or email Support - we’ve got your back!