Partner Guide: Managing Customer Licences & Orders
This guide explains how partner licences work, how billing works, and how to view and track customer licence orders and trials from your Partner Dashboard.
In This Guide:
- Licence Types
- NFR Licences
- How Billing Works
- Managing Licences
- How to View Assigned Orders or Trials (POCs)
- Ordering Licences
Licence Types
| Licence Types | Description |
| Goldphish Premium | Full access to the Goldphish platform for 12 months, including unlimited training, simulated phishing, custom templates and reporting. |
| Goldphish Managed | Everything included in Premium, plus a fully managed Security Awareness programme delivered by the Goldphish team. |
| Goldphish Content | SCORM-compliant content designed for clients who already run their own Learning Management System (LMS). |
| Trial Licence | A 30-day free trial with no feature limitations, ideal for running a complementary baseline phishing simulation or Proof of Concept (POC) for prospective clients. |
| NFR (Not For Resale) | Partners automatically receive 10 free internal NFR licences to equip their own GTM/sales and technical teams. |
NFR Licences
Each partner account includes 10 free NFR licences for your own internal team. These licences can be reallocated when team members leave:
When an NFR user leaves your organisation:
- Remove their Manager privileges.
- Delete the user from the platform.
- The NFR seat will immediately return to your pool, ready to allocate to another team member.
How Billing Works
- Pricing: View our current RSP pricing on the Goldphish website
- Annual Upfront: Licences are annual licences paid upfront, priced per user, per year (USD). There is no monthly charge per licence.
- Billing: Invoices are sent on the 1st of each month for all orders assigned to customer companies during the previous month and include a Stripe link.
For more details, see our Goldphish Reseller Programme and Distributor Programme Terms.
Managing Licences
Under the Licences section of the Partner Dashboard, you will find two primary tabs:
- Licences Tab: Displays your overall licence pool, broken down into Available, Allocated, and Expired seats.
- Orders Tab: Use this to view, search, and audit licence allocations. The Orders tab includes three sub-views:
- My Orders: Shows orders assigned directly to your own Partner account (such as your 10 internal NFR seats).
- Requested Orders: Displays incoming licence requests sent by your customers for your review and approval.
- Assigned Orders: Displays every order assigned across all customer accounts and trials. Use this tab for monthly billing reconciliations and audit checks.
How to View Assigned Orders or Trials ( POC)
Need to confirm when an order was assigned or the exact start date of a customer's trial?
- Navigate to Licences > select the Orders tab.
- Click Assigned Orders.
- Search for the customer using the Billing Company or Partner and Customer search dropdown.
- Refine your results using the filters:
- Licence Type: Select Free (for trials/POCs) or Premium/Managed (for assigned orders).
- Assigned Date: Filter by a date range, or click the Assigned Date column header to sort and track the account's history.
Need extra internal licences? Click the Add Licences button in the top-right corner to order additional billable Premium seats for growing teams.
Ordering Licences
For your own internal team: See our How to Order Licences guide.
For a customer: See our Partner's Guide: Ordering and Assigning Licences guide.
If you run into issues, contact your Account Manager, pop us a message via the chatbot or email Support - we’ve got your back!