Admin Managers' Guide: How to Delete Users
As an Admin Manager, if someone leaves your team, you can delete their user (learner) profile to free up their licence seat for someone else to use.
Important Note: Deleting a user permanently removes all historical training data, quiz scores, and certificates linked to that learner.
Save Data (Recommended)
If you need proof of training for compliance audits or internal records, make sure to download reports before deleting a learner:
- Go to the Reports section on the left menu.
- Select Phishing Simulations, Training Sessions, or Training Series.
- Download reports for any sessions or simulations the learner was enrolled in (as a CSV or PDF file).
Check out our How to Download Reports for more details.
How to Delete Users
- Log in to your Admin Dashboard.
- Click Users on the left menu.
Option 1: Delete a Single User
- Use the filters (Name, Email, Department, Licence) to find the user.
- Click the Bin icon next to their name on the far right to delete them.
Option 2: Delete Users in Bulk
- Click the Actions dropdown button in the top-right corner.
- Select Delete Users.
- Use the filters (Name, Email, Department) to find your users.
- Tick the checkboxes next to each user you want to remove.
- Click the red Delete Users button at the bottom to confirm.
Reallocating & Reusing Licences
- When a learner is deleted while their licence is still within the 12-month term, their licence automatically goes back into your Available Licences pool.
- When you add a new user (learner), the system will automatically allocate that available licence to them.
Licence Term Note: The 12-month licence term stays the same; it expires 12 months from the original assignment date, regardless of who is using it.
Need more info? See our How to Add Learners guide.
Exporting User Lists
Exporting your user list helps you track last login dates and manage active users versus staff who may have already left your organisation. A CSV file containing user details, including First Name, Last Name, Department, Email, Role, and Last Login Date, will download automatically.
How to Export Your User List:
- Go to Users on the left menu.
- Click the Actions dropdown button in the top-right corner.
- Select Export (CSV) to download your file.
Need extra help? If you get stuck at any point, click the chatbot icon in the bottom-right corner to chat with our support team—we’re happy to help!