Manager's Guide: New Learner Onboarding
📢Communication is Key:
It's super important that your employees understand the value and purpose of security awareness training before they ever receive and start their training. As security awareness training programs continue, employees should remain clear on what is happening, why it’s happening, and how they fit in.
🔔New Learner Onboarding Notifications:
First-time learners on the platform will receive two emails to their mailboxes from app@goldphish.com.
- The first is an automated onboarding 'Welcome email', containing their username and a 'Set password' link (or "token") to access the platform and begin their training program. First-time learners must follow the instructions on the 'Welcome Email' to set up their password and login before proceeding to the training platform.
- The second email is a 'New Training Notification' informing learners that their manager has assigned them new training.
NOTE: These system emails will only be sent to learners after a Manager has created and launched their initial training campaign.
Note: The initial Link/Token received in the onboarding email is valid for 7 days for security reasons. If a learner attempts to log in for the first time after this period, they will encounter an 'Invalid token' message on the Welcome page. In such cases, they can click on the 'Forgot your password?' link to receive another onboarding email.
🔐Password Reset Guide:
If any of your learners encounter an 'Invalid token' message when attempting to log in after the initial 7-day period, please advise them to follow these steps:
- Click on the 'Forgot your Password' link. This will redirect them to the platform's Welcome page.
- Set their New Password and click 'Activate'. They will receive immediate confirmation of their password reset.
- Select the 'Click here to login' link. This will take them to the platform's Login page.
- Enter their Email Address and the New Password they've just set, then click 'Login'.
- Once logged in, they can easily access their assigned training content in the 'Training' section or by clicking the 'Go to Training' button.
